Massage Envy

Absolutely disappointing experience at the Woodmore location. I particularly searched out and selected this location based on convenience and safety concern only to be met with a high level of cancelation, poor customer service, inflexible and rigid policies, even in the face of under delivery of services and inefficient management of the location. The supervisors are quick to remind you of the supply and demand imbalance in the massage industry and the penalty for canceling your membership before maturity. I joined in July of 2023 and to date it is almost impossible to secure a consistent appointment that accommodates a professional lifestyle. I religiously call every month on the first, which is when the books open for booking, only to be told that they are no availability on weekends, or after 5 PM on weekdays because the specialist work schedule have not yet been submitted. I’m basically paying a monthly membership fee with no access to service. I certainly will not recommend this location and only wish I was able to cancel my membership immediately without repercussion.

Terrible experience at this location. Someone booked an appointment on my wife's behalf. It was never confirmed and my wife had no idea what time the appointment was. Once she found out, she called to cancel. They charged a $65 no show fee and charged my wife's credit card on file...even though my wife never even made the appointment! If someone else calls and has your phone number, even if you are unaware, they will charge your card so long as it is on file. When I explained the situation, all they did was repeat the no show policy and that there was nothing they could do. If I lied and said it was a medical emergency, they wouldn't have charged anything. Because I was honest and explained someone else booked the appointment without confirming a time with my wife, the manager refused to budge. Any manager who wanted to keep a customer would show some discretion and credit our card back. HORRIBLE customer experience and dishonest to use our card on file without our permission.

Didn't like my massage therapist he did not acknowledge when u said I'd like more pressure besides him it was good experience... Also massage envy got me to subscribe to a plan but then told me all my credits were expired. So they took a lot of my money didn't try to help me didn't warn me that the credits would be expired. Massage envy is overpriced and they'll take your money just go to a regular massage place instead of going to these chain places.

Sorely disappointed in the number of cancelations and the front desk staff including the Asst Supervisor Janelle who expressed no apologies for the inconvenience they caused me. She acted like she was doing me a favor but I pay for these services every month. Also the last time I went the bathrooms were dirty especially the floor and toilet. Please do better job with the bathrooms. This is frustrating when you change your schedule make an appt and to be constantly canceled and this time no one told me. This is closer to me but the services are not good. I am waiting for a manager to call me back. I will say Monique the other Asst Supervisor was customer friendly with one if the cancelations. I see why the reviews are not good. They don't treat the people right.

This Hass to be the worst massage envy location. I had an appointment booked with them two appointments booked with them and they canceled them the managers lied and said they gave me a call and left voicemails which neither were true. The lady didn’t answer the phone presented me no solutions for my issue. I will never go to this massage envy

I was recommend massage envy by my sisters who are members with massage envy. However, my experience at this specific location was not pleasant. I arrived a few minutes late for my appointment and checked in with the staff. I was told to wait which I did for 30 mins. After waiting, I was told I would need to pay a late fee in which I paid for two sessions instead of one. I was shocked my the amount I had to pay for just a 30min session which was really only 25mins. Overall, I was super disappointed considering I always hear great things about massage envy. Personally, I will not be returning to this location as I did not appreciate the way this was handled.